SHIPPING

How much is shipping?
For the design collection (pre-printed tees), we offer free shipping to the USA and Canada using Canada Post and USPS. The cost of shipping for custom printed items is a flat rate of $6, and this option is only available within Canada.

Please note that shipping costs for the design collection will be calculated based on your location, and may vary depending on factors such as distance and carrier availability. Once you've placed your order, you'll be able to view the shipping cost during checkout before completing your purchase.


What courier do you use for deliveries?
We use Canada Post to send all orders within Canada and USPS for the USA.


How long does delivery take?
Once your order is packaged and shipped (Same day in a business day, next business day during the weekend or holidays)

Expedited Canada - 2 to 4 business days
Xpresspost Canada - 1 to 2 business days

Expedited USA - 4 to 7 business days
Xpresspost USA - 2 to 3 business days


Can I track my order?
Yes, you will receive a tracking number.


Do you ship to my country?
We currently ship to Canada and USA only.

RETURNS

What is your online returns policy?
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition, including tags. Customized items are non-refundable, if there is any issue with your order please contact hello@noiretnoir.ca so we can find a solution.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.


How do I return an item?
To return an item, please contact us for a returns form. Please enclose the completed form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.

Please ensure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.


Who pays for return postage?
We do not pay for return postage on items. However, we will send any replacement items to you free of charge regardless of destination.

Should you be returning a faulty item for a refund, we will refund both the original shipping costs and the return delivery costs.


Can you confirm you have received my return?
We aim to process returns within 2-3 business days of receiving them. You will be notified by email once the return is complete.

If the returned items meet our refund criteria, your refund will be sent within 24-48 hours after your return is processed, depending on your card issuer.


How long will it be before I receive my exchange?
We aim to process returns within 2-3 business days of receiving them. Your exchange order will be shipped within 3-5 days from the processing of the return (provided we have the exchange item in stock). The overall expected time for an exchange can be up to 7 days upon receipt of the item.